Remote DMADMIN Services
How many users are on your DM system ? 50, 100, 200 ?
How much time does your Help Desk spend supporting those users ? How often do you have to send staff to training to keep updated on new releases and features ? How often does turnover in your IT department affect the support of your Open Text implementation ? Alexandri helps you forget about all of these issues by providing DMADMIN services for your Open Text system - Remotely ! Alexandri is an Open Text Business Partner and our consultants are highly experienced in all aspects of supporting eDOCS and DM. Alexandri will monitor your systems regularly so that most issues can be found and resolved before they affect the end users. Alexandri operates on an SLA (Service Level Agreement) customized to your requirements, so that your systems receive the attention they need based upon the severity of the issue. Alexandri provides a monthly report on your system outlining an issues that were addressed or any areas of concern that need to be addressed. |
Advantages of Alexandri's Remote DMADMIN Service
- Fixed monthly cost
- Trained and Experienced support personnel - No more administrator training costs - This service supplements your support contract with Open Text - Keeps your systems running smoothly with a minimum of downtime - Alexandri will advise you when it is most advantageous to update to new releases and patches - Monthly usage and status reports - Routine administrative functions are handled efficiently. (Adding and disabling users, Meta Data updates, etc.) - Server logs are routinely perused to ensure system stability - Alexandri can facilitate calls with Open Text as requested Call today for more information on Alexandri's Remote DMADMIN service, or request information via our web form. Contact Alexandri at (512) 657-3291 |